OSX ESSENTIALS
How OSX differs from the previous Mac OS
Customising system-wide preferences
Customising user preferences
How common applications integrate with each other
Managing multiple applications
Managing multiple windows within applications
Switching startup disks
Installing applications from disk images
Using the OSX Help system
WORKING WITH MULTIPLE USERS
Setting up user accounts
Setting up restricted access
TROUBLESHOOTING TECHNIQUES
Approaches to problem-solving
The process of elimination
Troubleshooting printing problems
NETWORKING ISSUES
Understanding file sharing
Command-line administration
Installing printer drivers
Getting online
WORKING WITH FONTS
Different types of fonts
Installing fonts in OSX
RECOVERING LOST INFORMATION
Using Norton Utilities and OSX
Retrieving information
Intercepting viruses
Firewall issues
GOOD HOUSEKEEPING
Purging memory
Good housekeeping practice
QUESTIONS AND ANSWERS
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