INTRODUCTION
Overview of topics covered during the course and the certification process
INSTALLATION
Mac OSX installation process
Common user issues
Troubleshooting techniques regarding installation
USER ACCOUNTS
Creating user accounts
Multiple users on OSX
Troubleshooting common account problems
FILE SYSTEMS
The Mac OSX file system
Formatting disk drives
The file system layout
File management in OSX
PERMISSIONS
The user and group permissions model as applied in OSX
APPLICATION ENVIRONMENTS
The differences between native, BSD,
Java and Classic applications running on OSX
COMMAND LINE INTERFACE
Using the Terminal application
Using BSD commands to accomplish simple administration tasks
NETWORK CONFIGURATION AND TROUBLESHOOTING
How to configure Mac OSX workstations to access network-based services
Using the Network Utility tool to determine if the cause of a problem
is on the workstation or on the network when a system is unable to access
network services
ACCESSING NETWORK SERVICES
Using OSX to access network services
Mail and web servers
Directory based services
Understanding common issues when accessing networking services
PROVIDING NETWORK SERVICES
Using OSX to provide network services
Sharing files using AFP, SMB, FTP and HTTP
Securing services using the Mac OSX firewall
PERIPHERALS
How peripherals are supported in OSX
Using USB, FireWire and Bluetooth buses
PRINTING
Configuring and troubleshooting printing in OSX
STARTUP SEQUENCE
Troubleshooting the different stages of the OSX startup sequence
TROUBLESHOOTING
Using the troubleshooting flowchart
Resources and practices to troubleshoot workstation problems
EXERCISE: using the skills learned during the course to troubleshooting
specific equipment requirements on a computer ‘broken’ by
the instructor
QUESTIONS AND ANSWERS
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